Service Process

Choosing a right packaging equipment partner can be as easy as when you call Zhengsu(Rinou) Packing Machinery Company! We can guide you in all stages of your packaging machine lifecycle with our more than 15 years' professional experience in this industry. The following illustrates our service process:

1. Consulting Service
Our knowledgeable engineer and sales staff have 5-20 years experience in this business. They have worked on a wide array of projects, ranging from simple packaging equipment upgrades with limited budgets, all the way up to intricate multi-million dollar facilities. No matter how small or large your packaging equipment project is, Zhengsu(Rinou) can provide you professional suggestion to ensure you a successful equipment deployment.

2. Installation Service
Installation services are available with all new machine purchasing.
Our technical engineer will provide the technical know-how for a smooth transition and support;
And the CD of installing, debugging, operation of the machine will indicate you how to use this machine.

3. Training Service
Zhengsu(Rinou) offers our customers training service, teaching them how to most efficiently and safely use the packaging machine as well as how to maintain an optimal operational productivity.

4. After-sale Service

Preventative Maintenance

With the profound understanding of "an ounce of prevention is worth a pound of cure", we have set a dedicated service department to provide our customers the packaging solutions with professional experience in this field. We offer comprehensive maintenance options designed to well protect our packaging equipment to achieve a stable performance and long service life.

Emergency Repair Service
Please call and E-mail us the following information: NAME/MODEL/SERIAL NUMBER of the Machine and the detailed error message. According to the information you offered, our service engineer or maintainer will tell you how to solve the problem.

Fitting Parts Change Service
As soon as we receive the problems of your machine, we will offer you the fitting parts you needed, and through the phone or E-mail to indicate you how to change it.
According to the charging standard of the fitting parts, we will charge free or only the material cost of the fitting parts.
And please send the broken parts back to Zhengsu(Rinou) in 10 days if we ask.

Return Repair Service
We will repair the products which are sent back to us and send them back to customer as soon as possible. This will be free or only charge some necessary material cost.

Packaging Machine Upgrade Service
Upgrading your existing packaging machines can be a very cost effective alternative to replacing some units or systems. Our experienced professional staff will evaluate the feasibility of your present packaging equipment, and then provide you some professional suggestion. We can offer a broad assortment of equipment upgrades to improve the performance and prolong the useful life of your packaging machinery.

Regular Phone or E-mail Service
After using our products for six months, our service engineer or maintainer will call you and to know how the machine is working and how the fitting parts is supporting. Opinions and suggestions of customers will be record in the "REGULAR SERVICE RECORD SHEET.

Door to Door Service
We also provide the service in person. As soon as we receive our customers' repair demand, we will arrange our service engineer or maintainer to help you.